Next cutoff date: Mon, Oct 3 at 10:00 pm EST; Last restock: 20220915; New released pre-order plants(82 species):20221001

FAQ  Dicount  Pickup  Delivery  Shipping  Policy Terms
CART    Membership  Login




Pre-order
-> PHALAENOPSIS(188)  ONCIDIUM(20)  CATTLEYA(201)  DENDROBIUM(90)  VANDA(27)  CYMBIDIUM(42)  PAPHIOPEDILUM(9)  OTHER ORCHID(33)  NEW RELEASED

Pre-order with Flowers-> PHALAENOPSIS(9)  ONCIDIUM(5)  CATTLEYA(10)  CYMBIDIUM(3)  Vanda(4)  Cymbidium(0)  OTHER ORCHID(4)

In Stock-> PHALAENOPSIS(41)  ONCIDIUM(9)  CATTLEYA(10)  DENDROBIUM(12)  VANDA(17)  CYMBIDIUM(11)  PAPHIOPEDILUM(4)  OTHER ORCHID(8)  Supplies(16)

Next cutoff date: Mon, Oct 3 at 10:00 pm EST; Last restock: 20220915; New released pre-order plants(82 species):20221001

FAQ  Dicount  Pickup  Delivery  Shipping  Policy Terms
CART    Membership  Login



Pre-order
-> PHALAENOPSIS(188)  ONCIDIUM(20)  CATTLEYA(201)  DENDROBIUM(90)  VANDA(27)  CYMBIDIUM(42)  PAPHIOPEDILUM(9)  OTHER ORCHID(33)  NEW RELEASED

Pre-order with Flowers-> PHALAENOPSIS(9)  ONCIDIUM(5)  CATTLEYA(10)  DENDROBIUM(3)  VANDA(4)  Cymbidium(0)  OTHER ORCHID(4)

In Stock-> PHALAENOPSIS(41)  ONCIDIUM(9)  CATTLEYA(10)  DENDROBIUM(12)  VANDA(17)  CYMBIDIUM(11)  PAPHIOPEDILUM(4)  OTHER ORCHID(8)  Supplies(16)

Next cutoff date: Mon, Oct 3 at 10:00 pm EST; Last restock: 20220915; New released pre-order plants(82 species):20221001

FAQ  Dicount  Pickup  Delivery  Shipping  Policy Terms
CART    Membership  Login



Pre-order
-> PHALAENOPSIS(188)  ONCIDIUM(20)  CATTLEYA(201)  DENDROBIUM(90)  VANDA(27)  CYMBIDIUM(42)  PAPHIOPEDILUM(9)  OTHER ORCHID(33)  NEW RELEASED

Pre-order with Flowers-> PHALAENOPSIS(9)  ONCIDIUM(5)  CATTLEYA(10)  DENDROBIUM(3)  VANDA(4)  Cymbidium(0)  OTHER ORCHID(4)

In Stock-> PHALAENOPSIS(41)  ONCIDIUM(9)  CATTLEYA(10)  DENDROBIUM(12)  VANDA(17)  CYMBIDIUM(11)  PAPHIOPEDILUM(4)  OTHER ORCHID(8)  Supplies(16)

FAQ:

 

Menu Related

  • Place an order - "Pre-order" area
  • Pre-order
  • Pre-order with Flowers
  • Place an order - "In Stock" Area
  • Order Related

    Plant Related

    Common Health Problem Handling and After-sales




    Menu Related

    • Place an order - "Pre-order" area

      All plants in the reservation area belong to the reservation plants. After placing the order and getting our confirmation, you can pay directly. After the payment is received, the reservation order will officially take effect. The delivery will be communicated after the plants arrive.

      Return

    • Pre-order

      Pre-order will have a small amount of updates for each booking, providing a large number of orchid varieties, corresponding to different prices according to different sizes. Please note that Pre-order is mainly for customers who collect with varieties. We will not require suppliers to provide individual flowers with flowers. The first standard is the variety and size (the premise of plant health).

      Return
    • Pre-order with Flowers

      Pre-order with Flowers updates the entire content 10 days before the cut-off of each issue. All varieties are from Pre-order mid-to-flowering plants with flowers or buds and pedicels. Pre-order with Flowers is mainly for customers who want to enjoy flowers immediately, with the variety and flowers as the first standard (the premise of plant health).
      The goods in Pre-order with Flowers are part of Pre-order and have the same price as Pre-order.

      Return

    • Place an order - "In Stock" Area

      The plants in this area are the plants we are currently maintaining. Every time we import plants, we will import a large number of plants for our usual inventory. After placing the order and paying for the plants in this area, you can make an appointment for handover.

      Return


    Order Related

    • How to place an order and what to do after placing an order?

      Please place all orders through the website.
      Before submitting the order, please confirm that your name and contact information are attached to the shopping cart page, so that we can confirm the order later, and please choose the correct region (The default is Ontario), the system will automatically calculate the provincial tax rate.

      Return

       
    • How is the order confirmation process? How soon after confirming payment? How soon after payment will I get the plants?

      After receiving the order, we will take photos to confirm to the customer. If you like it, the customer will pay and communicate with the handover. If you don't like it, you can cancel the plant;
      After receiving the reservation order, we will confirm that the relevant plant varieties are correct, and the customer can pay directly. For cancellations and modifications, please also refer to the relevant instructions below.
      After both parties confirm the order, please pay for the spot part within 72 hours (the plant will be kept until payment or cancellation), and the order part should be paid as soon as possible (before the current group purchase order is cut off). The order will take effect after payment. Payments made after the group purchase order is cut off can only participate in the next pre-order process.
      We will keep the order details in the chat records of social meida software or email, and check them when the plants are handed over later. Please notify us for confirmation after payment.

      Return
       
    • How to pay?

      We operate as a regular company with a registered HST number. During the transaction, we help the government to collect HST/GST (charged according to the local tax rate in each province). Do not choose the wrong region when submitting the order. Only accept Email Transfer (magicoasis2021@gmail.com), do not accept negotiation (our price target is the most cost-effective in Canada), do not accept cash, do not accept Paypal, do not accept credit cards, do not accept WeChat or Alipay.
      If you cannot pay due to your own limitations, please ask your friends to help you.

      Return

       
    • How is the order modification and cancellation process?

      After the order is paid, the payment becomes the balance in the customer's name, which can be modified or cancelled at any time before the order is picked up or shipped by us.
      Exception: For the pre-ordered imported plants and the pre-tax price per plant is higher than 100 Canadian dollars, because the amount is large, if the order has been cut off, that is to say, it will definitely be imported to Canada. If the plant is modified or canceled, we will A processing fee of 15% is charged before tax.
      After all the money is credited, we will not refund, but all modified or unsubscribed orders will be recorded as the balance under the customer's name, which can be used within one year.

      Return

       
    • What are the plant varieties and pricing rules?

      We cooperate with many orchid gardens in Asia. Before importing plants, we must understand and master the variety and quantity of orchid gardens, export qualifications, and breeding qualifications of endangered plants. After we are confirmed as our suppliers, we will have specific quality requirements for them.
      Our external price (spot or pre-order price) is calculated based on the latest import cost. As long as the cost of the plant is different, the selling price must be different. We never have many varieties at one price.
      Suppliers evaluate plant prices based on: plant variety, growth cycle, degree of growth, popularity and scarcity of plant varieties. There are a large number of different orchid gardens self-crossed and cultivated (only for export, not sold locally).
      Our advice to customers is that the selection of orchids mainly depends on the variety of the plant, the preference for flowers, uniqueness, and uniqueness. If you just want to find large bunches of flowers, you can find orchids produced in the local market of Canada, which are not suitable for import pre-order purchases.

      Return

       
    • Do website prices change?

      In order to ensure the lowest price of plants, we will adjust the price at any time. The spot price adjustment factor is the maintenance cost, and the order price adjustment factor is the latest purchase cost. At any time, the price when the customer places an order is the confirmed transaction price. No matter how the website price changes later, the order confirmation price shall prevail.
      The only special case is how our supplier temporarily adjusts the price of some varieties, such as an increase of more than 20%, we will discuss with the customer to make up the difference or cancel the order.

      Return

       

    Plant Related

    • How to judge the size of plants?

      The size of the plants marked on the website can be considered as an assessment of the growth period of the plant. In general, Large represents plants that can bloom (maybe mature, will bloom soon or have bloomed before), and Medium represents plants that can basically bloom (basically mature). , will flower soon), Small represents a growing plant (not yet mature, continue to grow and wait for flowering). Please note that Large does not mean that the plant will be very large, some Oncidium plants are not very large, and some Cattleya plants are very large.
      To summarize, our dimensions only represent the degree of plant growth. Large plants generally have a 2.5-4.5 inch growth pot, Medium plants generally have a 2-3 inch growth pot, and Small plants generally have a 1.7-2.5 inch growth pot;

      Return

       
    • How about the plant packaging you got?

      The plant itself grows in moss. When imported to Canada, according to the requirements of the Canadian government, the original moss will be removed and the moss used for packaging will be updated. Therefore, customers get plants whose roots are wrapped in moss. Some plants, such as Cymbidium, will use bare root moisturizing packaging because their roots are too large.
      For locally picked up or delivered plants, they will be handed over in paper bags. For mailing plants, it will be shipped in our summer or winter packaging (please refer to the mailing service instructions at the top of the page for details). Regardless of the way of handover, the customer will get a formal invoice with a tax number when he gets the plant.

      Return

       
    • How do you know the size of the blooms, how do you know if the blooms are scented?

      There are so many plant varieties and we can't check them all. Please communicate with other flower lovers or Google to find the answer for this information.

      Return

       
    • What is the quality of the plants?

      We will supervise the quality of plants on behalf of our customers. If we encounter plants that are not in good condition, we will first raise them until the plants recover. Therefore, if the customer finds that the plant is really unhealthy (please refer to the treatment of health problems and after-sales in the lower part of this article first), please take a photo and keep it for us. Will replace the same plant next time.

      Return

       
    • Will there be pests or viruses?

      We only cooperate with orchid gardens with export qualifications in Asia, who have very strict pest and plant virus management. The cooperation has never found any relevant situation so far.

      Return

       
    • Do orchids have buds?

      Experienced orchid friends know that if the plant has relatively large buds, after removing and replacing the root sphagnum moss, packaged and shipped, there are many environmental temperature differences in summer and winter, and humidity changes, many buds will drop in the next week (of course. Not 100%). Therefore, we will ask our suppliers to help us judge and provide us with suitable flowers with pedicels (Oncidium, Phalaenopsis), flower sheaths (Cattleya) (the flower sheaths are facing the light and the inner buds are visible), try our best to Let Orchid lovers get the results of his careful care after a period of simple maintenance.

      Return

       
    • Why is the plant I got not perfect?

      Plants are living things, and each one is different. If there is any quality problem, please feel free to communicate with us for return or replace. If it is only a small problem, please be considerate and include. If you are just looking for the perfect plant, please purchase the plants in our stock area and evaluate and confirm after we take pictures.

      Return


    Common Health Problem Handling and After-sales
    • Opened the moss and find that the roots are not good (a small amount appeared)

      Most of the imported orchids in Asia grow in moss, which needs to be replaced in about 1.5-2 years. If it is not replaced in time, it will cause the orchid to rot and empty. Rotten roots that are not diseased and are not a quality problem because they are very easy to improve.
      Suggestion: After replacing the new value material, new roots will be sent out quickly, and the health of the plant will not be affected.
      Minor cases do not need to be reported to us.
      (suitable for all orchids)

      Return

    • Spots on leaves (common)

      There are purple-red spots on plant leaves and pseudobulbs, which is a normal phenomenon and is related to the variety;
      There are black spots on plant leaves. 1- It is related to the growth environment (high humidity and previous mold erosion), 2- It has been eroded by bacteria and bacteria in the past.
      Suggestion: If it does not continue to expand, it only affects the appearance and does not affect the health of the plant, so ignore it.
      Minor cases do not need to be reported to us.
      (Oncidium, Cattleya, etc.)

      Return

    • Plant pseudobulbs with black patches (very rare)

      Breeds such as Cattleya will develop dark patches, glossy or matte after healing from trauma.
      Suggestion: As long as the wound does not become soft and corrupt, it only affects the appearance and does not affect the health of the plant.
      Minor cases do not need to be reported to us.
      (Catelan, etc.)

      Return

    • Frostbite (very rare)

      Frostbite of plants occurs 3-7 days after arrival in winter, manifested as extensive drying and blackening of leaves or pseudobulbs, or scarring of different shades on leaves.
      Suggestion: After the frostbite is stable for 7-10 days, reduce the frostbite part.
      If you need to report it to us, we will give some discounts or replacements according to the frostbite situation.
      (suitable for all orchids)

      Return

    • Bare-rooted plants with yellow leaves and dry leaves (rare)

      If the bare root plants are not handled in time after they arrive, the roots will be too dry for more than 12 hours, and the plants will lose water, resulting in yellow pages and black leaves.
      Suggestion: pot in time and keep it slightly damp. After it is stable, subtract the dry leaves of yellow pages.
      No need to report to us.
      (Adapted to Cymbidium, etc.)

      Return

    • Yellowing and falling of outer leaves (common)

      The bare roots of the plants are then packaged and transported, the temperature changes, the arrival of the pots and other reasons, the external leaves are prone to premature aging and yellowing.
      Suggestion: It is a normal phenomenon, and normal maintenance is fine.
      No need to report to us.
      (Adapted to Phalaenopsis, National Orchid, etc.)

      Return

    • Plants bud off, pedicels turn yellow and dry (common)

      The bare roots of the plants are then packaged and transported, temperature changes, and the arrival of the plants in pots, etc., the plants will disappear, and the pedicels will turn yellow and dry.
      Suggestion: It is a normal phenomenon, and normal maintenance is fine.
      No need to report to us.
      (Adapted to Phalaenopsis, etc.)

      Return

    • Plant leaf ends are trimmed and continue to yellow (common)

      The leaf ends of the plant have been trimmed before, and after getting it, it is found that the trimmed parts continue to turn yellow and dry. Normal growth and aging, is a normal scene.
      Suggestion: It is a normal phenomenon, and normal maintenance is fine.
      No need to report to us.
      (Adapted to Oncidium, Cattleya, etc.)

      Return

    • Plant virus infection (not yet encountered)

      Plant leaves, pseudobulbs, and roots appear dark festering, soft skin, running water, etc.;
      Suggestion: isolate in time and wait for our feedback
      It needs to be reported to us in time.
      (suitable for all orchids)

      Return

     

    FAQ:

     

    Menu Related

    Order Related

    Plant Related

    Common Health Problem Handling and After-sales




    Menu Related

    • Place an order - "Pre-order" area

      All plants in the reservation area belong to the reservation plants. After placing the order and getting our confirmation, you can pay directly. After the payment is received, the reservation order will officially take effect. The delivery will be communicated after the plants arrive.

      Return

    • Pre-order

      Pre-order will have a small amount of updates for each booking, providing a large number of orchid varieties, corresponding to different prices according to different sizes. Please note that Pre-order is mainly for customers who collect with varieties. We will not require suppliers to provide individual flowers with flowers. The first standard is the variety and size (the premise of plant health).

      Return
    • Pre-order with Flowers

      Pre-order with Flowers updates the entire content 10 days before the cut-off of each issue. All varieties are from Pre-order mid-to-flowering plants with flowers or buds and pedicels. Pre-order with Flowers is mainly for customers who want to enjoy flowers immediately, with the variety and flowers as the first standard (the premise of plant health).
      The goods in Pre-order with Flowers are part of Pre-order and have the same price as Pre-order.

      Return

    • Place an order - "In Stock" Area

      The plants in this area are the plants we are currently maintaining. Every time we import plants, we will import a large number of plants for our usual inventory. After placing the order and paying for the plants in this area, you can make an appointment for handover.

      Return


    Order Related

    • How to place an order and what to do after placing an order?

      Please place all orders through the website.
      Before submitting the order, please confirm that your name and contact information are attached to the shopping cart page, so that we can confirm the order later, and please choose the correct region (The default is Ontario), the system will automatically calculate the provincial tax rate.

      Return

       
    • How is the order confirmation process? How soon after confirming payment? How soon after payment will I get the plants?

      After receiving the order, we will take photos to confirm to the customer. If you like it, the customer will pay and communicate with the handover. If you don't like it, you can cancel the plant;
      After receiving the reservation order, we will confirm that the relevant plant varieties are correct, and the customer can pay directly. For cancellations and modifications, please also refer to the relevant instructions below.
      After both parties confirm the order, please pay for the spot part within 72 hours (the plant will be kept until payment or cancellation), and the order part should be paid as soon as possible (before the current group purchase order is cut off). The order will take effect after payment. Payments made after the group purchase order is cut off can only participate in the next pre-order process.
      We will keep the order details in the chat records of social meida software or email, and check them when the plants are handed over later. Please notify us for confirmation after payment.

      Return
       
    • How to pay?

      We operate as a regular company with a registered HST number. During the transaction, we help the government to collect HST/GST (charged according to the local tax rate in each province). Do not choose the wrong region when submitting the order. Only accept Email Transfer (magicoasis2021@gmail.com), do not accept negotiation (our price target is the most cost-effective in Canada), do not accept cash, do not accept Paypal, do not accept credit cards, do not accept WeChat or Alipay.
      If you cannot pay due to your own limitations, please ask your friends to help you.

      Return

       
    • How is the order modification and cancellation process?

      After the order is paid, the payment becomes the balance in the customer's name, which can be modified or cancelled at any time before the order is picked up or shipped by us.
      Exception: For the pre-ordered imported plants and the pre-tax price per plant is higher than 100 Canadian dollars, because the amount is large, if the order has been cut off, that is to say, it will definitely be imported to Canada. If the plant is modified or canceled, we will A processing fee of 15% is charged before tax.
      After all the money is credited, we will not refund, but all modified or unsubscribed orders will be recorded as the balance under the customer's name, which can be used within one year.

      Return

       
    • What are the plant varieties and pricing rules?

      We cooperate with many orchid gardens in Asia. Before importing plants, we must understand and master the variety and quantity of orchid gardens, export qualifications, and breeding qualifications of endangered plants. After we are confirmed as our suppliers, we will have specific quality requirements for them.
      Our external price (spot or pre-order price) is calculated based on the latest import cost. As long as the cost of the plant is different, the selling price must be different. We never have many varieties at one price.
      Suppliers evaluate plant prices based on: plant variety, growth cycle, degree of growth, popularity and scarcity of plant varieties. There are a large number of different orchid gardens self-crossed and cultivated (only for export, not sold locally).
      Our advice to customers is that the selection of orchids mainly depends on the variety of the plant, the preference for flowers, uniqueness, and uniqueness. If you just want to find large bunches of flowers, you can find orchids produced in the local market of Canada, which are not suitable for import pre-order purchases.

      Return

       
    • Do website prices change?

      In order to ensure the lowest price of plants, we will adjust the price at any time. The spot price adjustment factor is the maintenance cost, and the order price adjustment factor is the latest purchase cost. At any time, the price when the customer places an order is the confirmed transaction price. No matter how the website price changes later, the order confirmation price shall prevail.
      The only special case is how our supplier temporarily adjusts the price of some varieties, such as an increase of more than 20%, we will discuss with the customer to make up the difference or cancel the order.

      Return

       

    Plant Related

    • How to judge the size of plants?

      The size of the plants marked on the website can be considered as an assessment of the growth period of the plant. In general, Large represents plants that can bloom (maybe mature, will bloom soon or have bloomed before), and Medium represents plants that can basically bloom (basically mature). , will flower soon), Small represents a growing plant (not yet mature, continue to grow and wait for flowering). Please note that Large does not mean that the plant will be very large, some Oncidium plants are not very large, and some Cattleya plants are very large.
      To summarize, our dimensions only represent the degree of plant growth. Large plants generally have a 2.5-4.5 inch growth pot, Medium plants generally have a 2-3 inch growth pot, and Small plants generally have a 1.7-2.5 inch growth pot;

      Return

       
    • How about the plant packaging you got?

      The plant itself grows in moss. When imported to Canada, according to the requirements of the Canadian government, the original moss will be removed and the moss used for packaging will be updated. Therefore, customers get plants whose roots are wrapped in moss. Some plants, such as Cymbidium, will use bare root moisturizing packaging because their roots are too large.
      For locally picked up or delivered plants, they will be handed over in paper bags. For mailing plants, it will be shipped in our summer or winter packaging (please refer to the mailing service instructions at the top of the page for details). Regardless of the way of handover, the customer will get a formal invoice with a tax number when he gets the plant.

      Return

       
    • How do you know the size of the blooms, how do you know if the blooms are scented?

      There are so many plant varieties and we can't check them all. Please communicate with other flower lovers or Google to find the answer for this information.

      Return

       
    • What is the quality of the plants?

      We will supervise the quality of plants on behalf of our customers. If we encounter plants that are not in good condition, we will first raise them until the plants recover. Therefore, if the customer finds that the plant is really unhealthy (please refer to the treatment of health problems and after-sales in the lower part of this article first), please take a photo and keep it for us. Will replace the same plant next time.

      Return

       
    • Will there be pests or viruses?

      We only cooperate with orchid gardens with export qualifications in Asia, who have very strict pest and plant virus management. The cooperation has never found any relevant situation so far.

      Return

       
    • Do orchids have buds?

      Experienced orchid friends know that if the plant has relatively large buds, after removing and replacing the root sphagnum moss, packaged and shipped, there are many environmental temperature differences in summer and winter, and humidity changes, many buds will drop in the next week (of course. Not 100%). Therefore, we will ask our suppliers to help us judge and provide us with suitable flowers with pedicels (Oncidium, Phalaenopsis), flower sheaths (Cattleya) (the flower sheaths are facing the light and the inner buds are visible), try our best to Let Orchid lovers get the results of his careful care after a period of simple maintenance.

      Return

       
    • Why is the plant I got not perfect?

      Plants are living things, and each one is different. If there is any quality problem, please feel free to communicate with us for return or replace. If it is only a small problem, please be considerate and include. If you are just looking for the perfect plant, please purchase the plants in our stock area and evaluate and confirm after we take pictures.

      Return

    Common Health Problem Handling and After-sales
    • Opened the moss and find that the roots are not good (a small amount appeared)

      Most of the imported orchids in Asia grow in moss, which needs to be replaced in about 1.5-2 years. If it is not replaced in time, it will cause the orchid to rot and empty. Rotten roots that are not diseased and are not a quality problem because they are very easy to improve.
      Suggestion: After replacing the new value material, new roots will be sent out quickly, and the health of the plant will not be affected.
      Minor cases do not need to be reported to us.
      (suitable for all orchids)

      Return

    • Spots on leaves (common)

      There are purple-red spots on plant leaves and pseudobulbs, which is a normal phenomenon and is related to the variety;
      There are black spots on plant leaves. 1- It is related to the growth environment (high humidity and previous mold erosion), 2- It has been eroded by bacteria and bacteria in the past.
      Suggestion: If it does not continue to expand, it only affects the appearance and does not affect the health of the plant, so ignore it.
      Minor cases do not need to be reported to us.
      (Oncidium, Cattleya, etc.)

      Return

    • Plant pseudobulbs with black patches (very rare)

      Breeds such as Cattleya will develop dark patches, glossy or matte after healing from trauma.
      Suggestion: As long as the wound does not become soft and corrupt, it only affects the appearance and does not affect the health of the plant.
      Minor cases do not need to be reported to us.
      (Catelan, etc.)

      Return

    • Frostbite (very rare)

      Frostbite of plants occurs 3-7 days after arrival in winter, manifested as extensive drying and blackening of leaves or pseudobulbs, or scarring of different shades on leaves.
      Suggestion: After the frostbite is stable for 7-10 days, reduce the frostbite part.
      If you need to report it to us, we will give some discounts or replacements according to the frostbite situation.
      (suitable for all orchids)

      Return

    • Bare-rooted plants with yellow leaves and dry leaves (rare)

      If the bare root plants are not handled in time after they arrive, the roots will be too dry for more than 12 hours, and the plants will lose water, resulting in yellow pages and black leaves.
      Suggestion: pot in time and keep it slightly damp. After it is stable, subtract the dry leaves of yellow pages.
      No need to report to us.
      (Adapted to Cymbidium, etc.)

      Return

    • Yellowing and falling of outer leaves (common)

      The bare roots of the plants are then packaged and transported, the temperature changes, the arrival of the pots and other reasons, the external leaves are prone to premature aging and yellowing.
      Suggestion: It is a normal phenomenon, and normal maintenance is fine.
      No need to report to us.
      (Adapted to Phalaenopsis, National Orchid, etc.)

      Return

    • Plants bud off, pedicels turn yellow and dry (common)

      The bare roots of the plants are then packaged and transported, temperature changes, and the arrival of the plants in pots, etc., the plants will disappear, and the pedicels will turn yellow and dry.
      Suggestion: It is a normal phenomenon, and normal maintenance is fine.
      No need to report to us.
      (Adapted to Phalaenopsis, etc.)

      Return

    • Plant leaf ends are trimmed and continue to yellow (common)

      The leaf ends of the plant have been trimmed before, and after getting it, it is found that the trimmed parts continue to turn yellow and dry. Normal growth and aging, is a normal scene.
      Suggestion: It is a normal phenomenon, and normal maintenance is fine.
      No need to report to us.
      (Adapted to Oncidium, Cattleya, etc.)

      Return

    • Plant virus infection (not yet encountered)

      Plant leaves, pseudobulbs, and roots appear dark festering, soft skin, running water, etc.;
      Suggestion: isolate in time and wait for our feedback
      It needs to be reported to us in time.
      (suitable for all orchids)

      Return

     

     

    FAQ:

     

    Menu Related

    Order Related

    Plant Related

    Common Health Problem Handling and After-sales




    Menu Related

    • Place an order - "Pre-order" area

      All plants in the reservation area belong to the reservation plants. After placing the order and getting our confirmation, you can pay directly. After the payment is received, the reservation order will officially take effect. The delivery will be communicated after the plants arrive.

      Return

    • Pre-order

      Pre-order will have a small amount of updates for each booking, providing a large number of orchid varieties, corresponding to different prices according to different sizes. Please note that Pre-order is mainly for customers who collect with varieties. We will not require suppliers to provide individual flowers with flowers. The first standard is the variety and size (the premise of plant health).

      Return
    • Pre-order with Flowers

      Pre-order with Flowers updates the entire content 10 days before the cut-off of each issue. All varieties are from Pre-order mid-to-flowering plants with flowers or buds and pedicels. Pre-order with Flowers is mainly for customers who want to enjoy flowers immediately, with the variety and flowers as the first standard (the premise of plant health).
      The goods in Pre-order with Flowers are part of Pre-order and have the same price as Pre-order.

      Return

    • Place an order - "In Stock" Area

      The plants in this area are the plants we are currently maintaining. Every time we import plants, we will import a large number of plants for our usual inventory. After placing the order and paying for the plants in this area, you can make an appointment for handover.

      Return


    Order Related

    • How to place an order and what to do after placing an order?

      Please place all orders through the website.
      Before submitting the order, please confirm that your name and contact information are attached to the shopping cart page, so that we can confirm the order later, and please choose the correct region (The default is Ontario), the system will automatically calculate the provincial tax rate.

      Return

       
    • How is the order confirmation process? How soon after confirming payment? How soon after payment will I get the plants?

      After receiving the order, we will take photos to confirm to the customer. If you like it, the customer will pay and communicate with the handover. If you don't like it, you can cancel the plant;
      After receiving the reservation order, we will confirm that the relevant plant varieties are correct, and the customer can pay directly. For cancellations and modifications, please also refer to the relevant instructions below.
      After both parties confirm the order, please pay for the spot part within 72 hours (the plant will be kept until payment or cancellation), and the order part should be paid as soon as possible (before the current group purchase order is cut off). The order will take effect after payment. Payments made after the group purchase order is cut off can only participate in the next pre-order process.
      We will keep the order details in the chat records of social meida software or email, and check them when the plants are handed over later. Please notify us for confirmation after payment.

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    • How to pay?

      We operate as a regular company with a registered HST number. During the transaction, we help the government to collect HST/GST (charged according to the local tax rate in each province). Do not choose the wrong region when submitting the order. Only accept Email Transfer (magicoasis2021@gmail.com), do not accept negotiation (our price target is the most cost-effective in Canada), do not accept cash, do not accept Paypal, do not accept credit cards, do not accept WeChat or Alipay.
      If you cannot pay due to your own limitations, please ask your friends to help you.

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    • How is the order modification and cancellation process?

      After the order is paid, the payment becomes the balance in the customer's name, which can be modified or cancelled at any time before the order is picked up or shipped by us.
      Exception: For the pre-ordered imported plants and the pre-tax price per plant is higher than 100 Canadian dollars, because the amount is large, if the order has been cut off, that is to say, it will definitely be imported to Canada. If the plant is modified or canceled, we will A processing fee of 15% is charged before tax.
      After all the money is credited, we will not refund, but all modified or unsubscribed orders will be recorded as the balance under the customer's name, which can be used within one year.

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    • What are the plant varieties and pricing rules?

      We cooperate with many orchid gardens in Asia. Before importing plants, we must understand and master the variety and quantity of orchid gardens, export qualifications, and breeding qualifications of endangered plants. After we are confirmed as our suppliers, we will have specific quality requirements for them.
      Our external price (spot or pre-order price) is calculated based on the latest import cost. As long as the cost of the plant is different, the selling price must be different. We never have many varieties at one price.
      Suppliers evaluate plant prices based on: plant variety, growth cycle, degree of growth, popularity and scarcity of plant varieties. There are a large number of different orchid gardens self-crossed and cultivated (only for export, not sold locally).
      Our advice to customers is that the selection of orchids mainly depends on the variety of the plant, the preference for flowers, uniqueness, and uniqueness. If you just want to find large bunches of flowers, you can find orchids produced in the local market of Canada, which are not suitable for import pre-order purchases.

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    • Do website prices change?

      In order to ensure the lowest price of plants, we will adjust the price at any time. The spot price adjustment factor is the maintenance cost, and the order price adjustment factor is the latest purchase cost. At any time, the price when the customer places an order is the confirmed transaction price. No matter how the website price changes later, the order confirmation price shall prevail.
      The only special case is how our supplier temporarily adjusts the price of some varieties, such as an increase of more than 20%, we will discuss with the customer to make up the difference or cancel the order.

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    Plant Related

    • How to judge the size of plants?

      The size of the plants marked on the website can be considered as an assessment of the growth period of the plant. In general, Large represents plants that can bloom (maybe mature, will bloom soon or have bloomed before), and Medium represents plants that can basically bloom (basically mature). , will flower soon), Small represents a growing plant (not yet mature, continue to grow and wait for flowering). Please note that Large does not mean that the plant will be very large, some Oncidium plants are not very large, and some Cattleya plants are very large.
      To summarize, our dimensions only represent the degree of plant growth. Large plants generally have a 2.5-4.5 inch growth pot, Medium plants generally have a 2-3 inch growth pot, and Small plants generally have a 1.7-2.5 inch growth pot;

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    • How about the plant packaging you got?

      The plant itself grows in moss. When imported to Canada, according to the requirements of the Canadian government, the original moss will be removed and the moss used for packaging will be updated. Therefore, customers get plants whose roots are wrapped in moss. Some plants, such as Cymbidium, will use bare root moisturizing packaging because their roots are too large.
      For locally picked up or delivered plants, they will be handed over in paper bags. For mailing plants, it will be shipped in our summer or winter packaging (please refer to the mailing service instructions at the top of the page for details). Regardless of the way of handover, the customer will get a formal invoice with a tax number when he gets the plant.

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    • How do you know the size of the blooms, how do you know if the blooms are scented?

      There are so many plant varieties and we can't check them all. Please communicate with other flower lovers or Google to find the answer for this information.

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    • What is the quality of the plants?

      We will supervise the quality of plants on behalf of our customers. If we encounter plants that are not in good condition, we will first raise them until the plants recover. Therefore, if the customer finds that the plant is really unhealthy (please refer to the treatment of health problems and after-sales in the lower part of this article first), please take a photo and keep it for us. Will replace the same plant next time.

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    • Will there be pests or viruses?

      We only cooperate with orchid gardens with export qualifications in Asia, who have very strict pest and plant virus management. The cooperation has never found any relevant situation so far.

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    • Do orchids have buds?

      Experienced orchid friends know that if the plant has relatively large buds, after removing and replacing the root sphagnum moss, packaged and shipped, there are many environmental temperature differences in summer and winter, and humidity changes, many buds will drop in the next week (of course. Not 100%). Therefore, we will ask our suppliers to help us judge and provide us with suitable flowers with pedicels (Oncidium, Phalaenopsis), flower sheaths (Cattleya) (the flower sheaths are facing the light and the inner buds are visible), try our best to Let Orchid lovers get the results of his careful care after a period of simple maintenance.

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    • Why is the plant I got not perfect?

      Plants are living things, and each one is different. If there is any quality problem, please feel free to communicate with us for return or replace. If it is only a small problem, please be considerate and include. If you are just looking for the perfect plant, please purchase the plants in our stock area and evaluate and confirm after we take pictures.

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    Common Health Problem Handling and After-sales
    • Opened the moss and find that the roots are not good (a small amount appeared)

      Most of the imported orchids in Asia grow in moss, which needs to be replaced in about 1.5-2 years. If it is not replaced in time, it will cause the orchid to rot and empty. Rotten roots that are not diseased and are not a quality problem because they are very easy to improve.
      Suggestion: After replacing the new value material, new roots will be sent out quickly, and the health of the plant will not be affected.
      Minor cases do not need to be reported to us.
      (suitable for all orchids)

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    • Spots on leaves (common)

      There are purple-red spots on plant leaves and pseudobulbs, which is a normal phenomenon and is related to the variety;
      There are black spots on plant leaves. 1- It is related to the growth environment (high humidity and previous mold erosion), 2- It has been eroded by bacteria and bacteria in the past.
      Suggestion: If it does not continue to expand, it only affects the appearance and does not affect the health of the plant, so ignore it.
      Minor cases do not need to be reported to us.
      (Oncidium, Cattleya, etc.)

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    • Plant pseudobulbs with black patches (very rare)

      Breeds such as Cattleya will develop dark patches, glossy or matte after healing from trauma.
      Suggestion: As long as the wound does not become soft and corrupt, it only affects the appearance and does not affect the health of the plant.
      Minor cases do not need to be reported to us.
      (Catelan, etc.)

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    • Frostbite (very rare)

      Frostbite of plants occurs 3-7 days after arrival in winter, manifested as extensive drying and blackening of leaves or pseudobulbs, or scarring of different shades on leaves.
      Suggestion: After the frostbite is stable for 7-10 days, reduce the frostbite part.
      If you need to report it to us, we will give some discounts or replacements according to the frostbite situation.
      (suitable for all orchids)

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    • Bare-rooted plants with yellow leaves and dry leaves (rare)

      If the bare root plants are not handled in time after they arrive, the roots will be too dry for more than 12 hours, and the plants will lose water, resulting in yellow pages and black leaves.
      Suggestion: pot in time and keep it slightly damp. After it is stable, subtract the dry leaves of yellow pages.
      No need to report to us.
      (Adapted to Cymbidium, etc.)

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    • Yellowing and falling of outer leaves (common)

      The bare roots of the plants are then packaged and transported, the temperature changes, the arrival of the pots and other reasons, the external leaves are prone to premature aging and yellowing.
      Suggestion: It is a normal phenomenon, and normal maintenance is fine.
      No need to report to us.
      (Adapted to Phalaenopsis, National Orchid, etc.)

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    • Plants bud off, pedicels turn yellow and dry (common)

      The bare roots of the plants are then packaged and transported, temperature changes, and the arrival of the plants in pots, etc., the plants will disappear, and the pedicels will turn yellow and dry.
      Suggestion: It is a normal phenomenon, and normal maintenance is fine.
      No need to report to us.
      (Adapted to Phalaenopsis, etc.)

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    • Plant leaf ends are trimmed and continue to yellow (common)

      The leaf ends of the plant have been trimmed before, and after getting it, it is found that the trimmed parts continue to turn yellow and dry. Normal growth and aging, is a normal scene.
      Suggestion: It is a normal phenomenon, and normal maintenance is fine.
      No need to report to us.
      (Adapted to Oncidium, Cattleya, etc.)

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    • Plant virus infection (not yet encountered)

      Plant leaves, pseudobulbs, and roots appear dark festering, soft skin, running water, etc.;
      Suggestion: isolate in time and wait for our feedback
      It needs to be reported to us in time.
      (suitable for all orchids)

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    © 2022 MagicOasis Orchid Club. MagicOasis2021@gmail.com

    All live plants imported under the import permits issued by CFIA.
    All live orchids imported under the CITES import permits issued by CWS(if these is any under CITES Appendix I) and the CITES export permits issued by the export governments(under CITES Appendix I & II).
    CFIA IMPORT PERMIT #: P-2020-04152, P-2021-00044, P-2021-01307, P-2021-01308, P-2021-01983, P-2021-02342, Q-2021-00305-4
    CITES EXPORT PERMIT #: FTS511W0011660, FTS511W0007142, FTS511W0003198, FTS510W0091398, FTS510W0083185

    Toronto, CANADA

            
            





    © 2022 MagicOasis Orchid Club. MagicOasis2021@gmail.com

    All live plants imported under the import permits issued by CFIA.
    All live orchids imported under the CITES import permits issued by CWS(if these is any under CITES Appendix I) and the CITES export permits issued by the export governments(under CITES Appendix I & II).

    CFIA IMPORT PERMIT #: P-2020-04152, P-2021-00044, P-2021-01307, P-2021-01308, P-2021-01983, P-2021-02342, Q-2021-00305-4
    CITES EXPORT PERMIT #: FTS511W0011660, FTS511W0007142, FTS511W0003198, FTS510W0091398, FTS510W0083185

    Toronto, CANADA

                              




    © 2022 MagicOasis Orchid Club. MagicOasis2021@gmail.com

    All live plants imported under the import permits issued by CFIA.
    All live orchids imported under the CITES import permits issued by CWS(if these is any under CITES Appendix I) and the CITES export permits issued by the export governments(under CITES Appendix I & II).

    CFIA IMPORT PERMIT #: P-2020-04152, P-2021-00044, P-2021-01307, P-2021-01308, P-2021-01983, P-2021-02342, Q-2021-00305-4
    CITES EXPORT PERMIT #: FTS511W0011660, FTS511W0007142, FTS511W0003198, FTS510W0091398, FTS510W0083185

    Toronto, CANADA